Service Rates
Network Infrastructure & Services (NI&S) may be required to change rates and fees for equipment and services at any time. It is important that customers verify fees for services and equipment prior to or at the time services are requested. Questions about services may be referred to our Customer Service team at 540-231-2800. Foundation Account and Non-student Private (NSP) customers, please view the NSP and Foundation Account Service Rates.
| Charge | Unit | Description |
|---|---|---|
| $30.75 | month | Unified Communications voice + data bundle (IP phone, Ethernet 100M, wireless, and VPN) |
| $20.75 | month | Voice Service - IP (VOIP) |
| $20.75 | month | Unified Communications (softphone) |
| $10 | month | Ethernet 100M - includes Wireless LAN and VPN ** |
| $15 | month | Ethernet 1G - includes Wireless LAN and VPN ** |
| $50 | month | Ethernet 1G (Data Center) |
| $15 | month | Ethernet 100M + Power ** |
| $20 | month | Ethernet 1G + Power ** |
| $10 | month | Ethernet 100M (RLAN) |
| $15 | month | Ethernet 1G (RLAN) |
| $50 | month | Ethernet-Private Network Connection (Tier 1) *** |
| $10 | month | Private Network-Additional Connection |
| $10 | month | Wireless Access + VPN (this rate applies when not bundled with other services) |
| $0 | month | Wireless Access - guests |
| $4 | month | Organizational Wireless Device service (per device) |
| $5 | month | Remote Access - RLAN VPN (requires existing Wired Access RLAN service) |
| $15 | month | Cable TV |
| $32 | month | Voice Service - Analog |
| $32 | month | Voice Service - Public Safety |
| $10 | month | Voice Service - Soft Extension DID |
Calling Rates |
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| Charge | Unit | Description |
| $0.00 | Per Minute | Direct-dialed Domestic Long Distance * |
| $0.95 | Per Call | Local Directory Assistance (411 and 555-1212) |
| $1.50 | Per Call | Domestic Long Distance Directory Assistance (Area Code + 555-1212) |
| $2.94 | Per Call | US Territory Long Distance Directory Assistance (Area Code + 555-1212 and requires an International Operator) Specifically, 340 US Virgin Islands; 670 Guam; 671 Commonwealth of Northern Mariana Islands; and 787 Puerto Rico |
| $8.49 | Per Call | Non-US Territory Long Distance Directory Assistance (Area Code + 555-1212 and requires an International Operator). Specifically, 242 Bahamas; 246 Barbados; 264 Anguilla; 268 Antigua & Barbuda; 284 British Virgin Islands; 345 Cayman Island; 441 Bermuda; 473 Grenada; 649 Turks & Caicos; 664 Montserrat; 758 St. Lucia; 767 Dominica; 784 St. Vincent & the Grenadines; 809 Dominican Republic; 868 Trinidad & Tobago; 869 Nevis & St. Kitts; and 876 Jamaica |
| Variable | Per Minute | International Calls - Use the Virginia Tech International Rate Calculator |
Cellular Service Bundled Plans |
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| Charge | Unit | Description |
| 60.00 | Monthly | VZW 400 Calling Plan Plus Unlimited Data |
| 80.00 | Monthly | VZW 400 Calling Plan Plus Unlimited Global Data |
| 77.00 | Monthly | VZW 600 Calling Plan Plus Unlimited Data |
| 97.00 | Monthly | VZW 600 Calling Plan Plus Unlimited Global Data |
| 92.00 | Monthly | VZW 1000 Calling Plan Plus Unlimited Data |
| 112.00 | Monthly | VZW 1000 Calling Plan Plus Unlimited Global Data |
Cellular Voice Service Plans |
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| Charge | Unit | Description |
| 35.00 | Monthly | VZW 400 Calling Plan |
| 52.00 | Monthly | VZW 600 Calling Plan |
| 69.00 | Monthly | VZW Unlimited Calling Plan |
Cellular Data Plans |
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| Charge | Unit | Description |
| 52.00 | Monthly | VZW 4G Mobile Broadband Unlimited |
| 130.00 | Monthly | VZW Mobile Broadband 20 GB |
| 26.00 | Monthly | VZW Smartphone Unlimited Data |
Telemetry Plans |
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| Charge | Unit | Description |
| 10.00 | Monthly | VZW 5 MB M2M Share |
| 13.00 | Monthly | VZW 25MB M2M Share |
| 26.00 | Monthly | VZW 250 MB M2M Share |
| 33.00 | Monthly | VZW 1 GB M2M Share |
| 78.00 | Monthly | VZW 10GB M2M Share |
Cellular Service Add-On Plans |
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| Charge | Unit | Description |
| 7.00 | Monthly | VZW Text Messaging 250 |
| 13.00 | Monthly | VZW Text Messaging Unlimited |
| 13.00 | Monthly | VZW Smartphone Hotspot Tethering |
| 7.00 | Monthly | VZW iPhone Navigator |
| 13.00 | Monthly | TEC Asurion Insurance |
Please Note: International travel with cellular devices can be expensive! There are many international voice discount and global plans available. Please contact Customer Service well in advance of international travel to discuss which plans would best fit your needs and to obtain current pricing. There are also many voice discount plans for international calling from the United States. If you make international calls, please contact Customer Service to identify a plan to reduce international calling charges. |
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Charges for Moves, Adds, and Changes (MACs) |
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| Charge | Unit | Description |
| $50.00 | order | Expedite Fee |
| $40.00 | ICR | Cancellation Fee |
| $80.00 | each | Wired Access activation |
| $80.00 | each | Voice Service activation |
| $80.00 | each | Cable Plant Only activation |
| $20.00 | order | Cellular service changes |
| $150.00 | each | Data Center - Wired Access activation |
| $245.00 | each | Data Center - Load Balance Application activation |
| $110.00 | each | Data Center - Load Balance Application Change |
| $20.00 | each | Private Network Additional Connection |
| $20.00 | each | Remote Access Setup (Wireless LAN / VPN) |
| $230.00 | each | Wired RLAN Setup, in a building where no additional station cabling is required. |
| $500.00 | each | Wired RLAN Setup, in a building where additional station cabling is needed. |
| $20.00 | each | RLAN VPN Setup |
Services with a One-Time Fee |
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| Charge | Unit | Description |
| $20.00 | one time | Unified Communications Softphone setup |
| $20.00 | one time | International Calling |
| $20.00 | one time | Private number |
* Domestic long distance will not be charged for normal long distance calling volumes
** Standard Ethernet service supports speeds up to 100Mbs. Enhanced Ethernet service supports speeds up to 1000Mbs. Actual connection speeds will vary based on several factors. Please contact the Customer Service group (1-2800) for information related to service availability and performance expectations.
*** Please refer to the Conditions of Use for information about Tier 1 and Tier 2 service.
Customer Support
Our Customer Service team is here to help you provision the telecommunications services you need.
Call (540) 231-2800 or send an email to cssnis@vt.edu