Service Templates

Templates for Ordering Services

Call Forwarding

I want to forward my office phone number to my home or cellular phone number, so that all incoming calls to my office phone only ring on my home or cellular phone.

Submit a ServiceNow request for Call Forwarding using this template.

Please configure my office phone [5-digit telephone number] to forward calls to [10-digit telephone number] effective [Effective date or Immediately].

Mobility (EC500)

I want to have my office phone and cellular phone linked together, so that I can answer incoming calls on either phone.

Submit a ServiceNow request for Mobility using this template.

Please configure my office phone [5-digit telephone number] to use the mobility service. My cell phone number is [10-digit cell phone number] and my cellular service provider is [AT&T, Verizon Wireless, T-Mobile, Sprint, US Cellular]. I have multiple line appearances on my desk phone that I will need to answer [Yes / No]. Please make this change effective [Date or Immediately].

Voicemail Notification

I want the voicemail system to notify me via email and/or text message when I have a new voicemail, so that I can call into the voicemail system and listen to new messages in a timely manner.

Submit a ServiceNow request for Voicemail Notifications using this template

Please configure my voicemail account to notify me by sending an email to [Virginia Tech Email address] and/or by sending a text-message to my cell phone number is [10-digit cell phone number] and my cellular service provider is [AT&T, Verizon Wireless, T-Mobile, Sprint, US Cellular]. when I receive new messages. Please make this change effective [Date or Immediately].

Unified Communications

I want to install a software application on my smart phone or computer that provides me with all of the features and capabilities of my office phone, so that my remote office experience is similar to being on campus.

Submit a ServiceNow request using this template, review the E911 acknowledgement statement, and configure your smart phone using these instructions.

Please configure my office phone [5-digit telephone number] to allow me to support the unified communications service. By submitting this request I acknowledge that I have been made aware and understand the technical limitations associated with the UC mobile telephone set and softphone I am using. I have been informed not to depend on the service for calling 911 or soliciting any emergency response. I have been informed that Virginia Tech is not liable for any errors or delays in emergency response associated with the use of the UC Mobility service. Please make this change effective [Date or Immediately].